Hardware & Networking

Introduction

Who is an IT Hardware Support Technician ?

In very simple words Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors etc.

What does an IT Hardware Support Technician do?

Using Basic Troubleshooting skills s/he can identify diagnose and resolve the Basic IT hardware related problems. S/He can do primary level of fault finding and repairing for IT hardware. S/He can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few such more services an IT hardware support technician can offer.

Who is an IT Network Support Technician ?

In very simple words, IT Network Support Technician is the one who troubleshoots, monitors, maintains the Internet and Intranet connectivity also s/he can monitor and maintain the uptime of various types of Networking Devices such as Routers, Switches, and Hubs.

What does an IT Network Support Technician do?

Using Basic Troubleshooting skills, s/he can identify diagnose and resolve the Basic IT network related problems. S/He can do primary level of fault finding and take necessary actions for IT network related issues. S/He can also perform tasks like assigning IP addresses, monitoring network uptime, crimping of LAN cables, configuring and maintaining Wi-Fi network.

Study Material

For Maharashtra Jurisdiction: MKCL will provide the excellent Study Material in English and Marathi

Why Take admission?

A hardware support technician can cater to companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing hardware sales and support.

Monetary compensation

S/He can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.

Hierarchy

In any typical industry enterprise having even a basic IT Infrastructure including desktops and laptops, s/he would work with a team of such more hardware and network support technicians who would guide them. S/He can further pursue to become a System Engineer or a System administrator as per his/her liking and abilities.

Tools

Typically an IT Hardware Support Technician would make use of tools like IT Helpdesk, hardware monitors, and multi-meters for providing hardware support. Knowledge of few other tools like memtest86, CPUID (open source system hardware monitoring tool), and few similar open source tools can be beneficial for an IT Hardware Support Technician.

Hardware

Skills: Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication and Professionalism

Tools: PC Hardware, Hardware Monitoring Tools, Multi meters.

Detailed Syllabus:Hardware Support

Introduction to IT Hardware

  • Identifying System Unit Components
  • Motherboard Overview
  • Motherboards -Input-output Ports
  • Motherboards Expansion Slots
  • Motherboard buses
  • Motherboards-CPU Sockets
  • Understanding CPU Characteristics -Part 1
  • Understanding CPU Characteristics -Part 2
  • CPU Cooling Techniques
  • Motherboards-Jumpers and Power Connectors
  • Motherboards -Fans
  • Multimedia Devices
  • Display Cables and Connectors
  • Identifying Storage Devices
  • SATA Drives
  • PATA Drives
  • SCSI Drives
  • RAID  Drives -Part 1
  • Understanding Laser Printers -Part 1
  • Understanding Laser Printers -Part2
  • Laser Printer Maintenance-Calibration & Cleaning
  • Laser Printer -Toner Replacement & Maintenance Kits
  • Understanding Inkjet Printers
  • Inkjet Printer Cleaning and Maintanance
  • Understanding Thermal Printers
  • Understanding Impact Printers
  • Setting up and Installing a Printer
  • Installing Various Types of Hardware Components
  • Assembling a PC

Overview of Laptop Hardware

  • Laptop Hardware- Speakers, Motherboards & CPU
  • Laptop Hardware-Memory & Optical Drives
  • Laptop RAM and SSDs
  • Laptop Components- Express Cards 
  • Laptop Components- Expansion Cards 
  • Tablets vs Laptops

Overview of Laptop Hardware

  • Laptop Hardware- Speakers, Motherboards & CPU
  • Laptop Hardware-Memory & Optical Drives
  • Laptop RAM and SSDs
  • Laptop Components- Express Cards 
  • Laptop Components- Expansion Cards 
  • Tablets vs Laptops

Troubleshooting IT Hardware

  • Working with BIOS
  • Configuring BIOS settings
  • Troubleshooting Hard Drives
  • Troubleshooting Printers

Networking

Skills: Basics of Networking, Network Cabling, Basics of IP addressing, Configuring DHCP for Small Network, Troubleshooting of Networks, Configuring Wi-Fi Network

Tools: IT helpdesk, Network monitoring tools, LAN testers, Command line tools, Open source subnet calculators, Network packet analyzers.

Detailed Syllabus: Network Support

Networking Basics

  • Basics of Networking
  • OSI Model
  • TCP/IP Model
  • Reference Link 1
  • OSI/TCP Model
  • Network Protocols 

Network Connectivity

  • Network Topology and Network Devices
  • Reference Link
  • Network Cabling
  • Internet Connectivity Type

IP Addressing

  • Basics of IP addressing
  • Classes of IP addresses
  • Difference Between Static and Dynamic IPs
  • Subnetting
  • Configuring DHCP for Small Network
  • Network Ports
  • Overview of DNS
  • WINS vs DNS
  • MAC Address Formats
  • Troubleshooting of Networks
  • Network Troubleshooting Tools

Wi-Fi Networks

  • Configuring Wi-Fi Network
  • Wireless Standard

Certification & Important Dates

Certification:

  • KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
  • MKCL provides certificate to the KLiC learner after his/her successful course completion.
  • Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Important Dates:

  • Batch Commencement: One batch in each calendar month (January to December)
  • Date(s) of Application and Fee Payment by Learner: 1st – 30th day of each calendar month
  • Date(s) of Learner Confirmation by ALC: 1st – 30th day of each calendar month
  • Course Start Date and Date of Issuing Learner Login: Date of admission confirmation

Reference By :ww3.MKCL.org Official Website

Url:http://ww3.mkcl.org/klic/klic-courses/hardware-support

Url:http://ww3.mkcl.org/klic/klic-courses/network-support